Lost Nexus Card

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Surname/Nom de famille/Appelido
Given Name/Prenome/Nombre
John Q.
Date of Birth/Date of Birth/Date of Birth
4 Jul 1976
Expiration Date/Expiration Date/Expiration Date
4 Jul 2020
Issuing Country/Issuing Country/Issuing Country

Nexus Card Replacement

To replace your lost, damaged or stolen NEXUS card, you can request a new pass by following the steps below. NEXUS card replacement is easy and simplified and may not require additional interview in an Enrolment Centre. There is a fee to re-issue your lost NEXUS card. Keep in mind that if there are changes in your personal information (address, names, etc.) or your GOES account, you may need to be interviewed again. A new card will be sent to you in plain white envelope due to security. Please note that your new pass will have the same expiry date as your stolen/damaged or lost NEXUS card. If you need to RENEW your pass, please visit our Nexus Renewal Page. Remember, RFID cards such as your NEXUS pass are only used at land border crossings and are not required at airport kiosks in the United States.

Damaged NEXUS Card

Each Trusted Traveller card, including the NEXUS pass, uses RFID(radio-frequency identification) technology to transmit your personal membership information from the card reader at the land border crossing to the CBP officer’s computer. If your card cannot be recognized by the RFID reader, then it is most probably damaged. If you are planning to use your NEXUS pass to access the dedicated lanes when entering into U.S. from Canada and Mexico, then you will need to replace your damaged NEXUS pass.

Lost NEXUS card

The conditions of the NEXUS membership require you to report the loss of your NEXUS card to an enrolment centre as soon as possible. You don’t need to go to the same enrolment centre where you had your interview or to schedule an appointment. Bring your passport/ID card and driver’s license. You will need to pay a fee for re-issuing your lost NEXUS card. Note that you should not apply for new card, because you membership in the program will be terminated. In case you find your old pass after re-issuing a new one, your previous card must be destroyed as it will not be accepted.

Stolen NEXUS card

If your NEXUS card has been stolen, you need to call in to one of the Enrolment centres and report the theft. You are not required to go to the same enrolment centre you had your interview and you don’t need to schedule an interview. To report the theft, you will need your passport/ID and driver’s license. A fee will be assessed for re-issuing your card.

Last modified:

  April 10th, 2019


Our online application form is the fastest way to apply for Nexus Pass. It will take you few minutes to finalize it. Our goal is to make your journey quicker and safer.  The process of getting Nexus pass require ONLY two steps that are listed below:
nexus application
1. Apply
Go to our dedicated online application form  and answer the questions , there are only mandatory fields, no unnecessary info required. It is self-explanatory and it will take less than  3 MIN to finish  it.
2. Pay
Next step is the payment by the most trusted and secured payment provider - PayPal  .  After you have submitted the form you will be prompt to checkout.

Nexus Card Replacement Fees

Government Application Fee *payable through applicant's card$25.00 per person*
TTS Service *payable through PayPal$50.00 per person*
Total Cost$75.00
If you are familiar with the CBP system and wish to apply directly with them, you can do it  here.  All Trusted Traveler Services fees must be paid via – your application cannot be processed unless you have made a transaction. Government fees will be paid from our account. Government fees are non-refundable. Trusted Traveler Services fees are refundable only if we are the reason for decline. If you have additional questions, you can check FAQs page or send us your concern here. Prior using our services, please read our Terms and Conditions and our Privacy policy.

Final Steps

You will receive an automatic email from us  which will indicate the time when we received your application. When we have your application form, supporting documentation and payment, we will start processing it. It will take up to 48hrs.  Note that if some information is missing or incomplete, we will get in touch with you for further confirmation.  In the moment when we successfully submit your document for security checks to the Government, you will be notified via email by our team.

1. Email

You will receive two emails from us with instructions. First email will be an automatic which will indicate that we received your application. The second email will be when we review your application and create your profile in GOES/CBP.

2. Interview

After your Nexus Card replacement application is successfully submitted, in 3 to 8 weeks (in busy season it might take longer) you may be requested to go to an interview appointment at an enrollment center.